Our clinic doors open at 2:00 pm; please arrive as close to 2:00 pm as you can. We will keep our doors open to patients so long as we are not full. Our Director of Nursing determines when we are full. All services offered during our Free Care Program are absolutely free; there is no cost to the patient.
I need to see a doctor and am coming to the Free Care Program on Thursday. How long will my appointment take?
Because we are "first come first served" and do not have scheduled appointments, you may have to wait for some time before being seen by a doctor. Please plan on spending a couple of hours at our clinic.
What do I need to bring to my visit to the clinic?
You should bring a form of ID (driver's license or passport is best) and a list of any medications you are currently taking. If you are visiting the clinic because you need a physical, please also bring any necessary paperwork.
What happens during the Free Care Program?
When participating in the Free Care Program, you should expect:
To be greeted and to be given paperwork to fill out.
To answer some basic questions at our registration desks.
To be seen by a nurse, who may measure your height and weight, take your temperature, and take other vitals.
To review any medications you are taking.
To be seen by a physician.
Each patient visit at our clinic is different because of the unique needs of each of our patients. However, the steps above are the basic steps that all patients go through before leaving our clinic. Depending on the reason for your visit, you may also:
have labs performed.
be provided a referral to a specialist.
be given a prescription.
see a counselor for additional assistance and resources.
English is not my first language. Do you have interpreters to help me interact with the doctor?
Yes. Our clinic utilizes the Martti interpretation system to provide interpretation services to our patients. While the Martti interpretation system does not offer interpreters for every language, it does offer interpretation services for over 200 languages. The Martti system is HIPAA compliant. Therefore, our doctors can assist patients whose first language is not English.
While I was at Helping Hands Health and Wellness Center, the nurse took labs. When will I get those results?
If your results are normal, you may not receive a call. No call means there's nothing for you to worry about.
If our Director of Nursing is concerned about any of your lab results, she will call you within 3 weeks of your visit to Helping Hands Health and Wellness Center.
I need a TB Test and a physical for work. Do you do those at Helping Hands Health and Wellness Center?
We offer our TB Skin Testing Program on Tuesdays and we offer physicals during the Free Care Program on Thursdays, but we do not take any appointments. The TB Skin Testing Program and the Free Care Program are both walk-in only. This year's TB Skin Testing Program and Free Care Program dates are found:
For the TB Skin Testing Program on Tuesdays, our doors open for patients at 10:00 am and the program ends at 2:00 pm. TB Test patients are required to come between 2:30 pm and 5:00 pm the following Thursday to get their TB Skin Test read by the Director of Nursing. The cost of a TB Test is an $8.00 cash donation.
I see on your website you perform physicals. Do you perform school physicals for children?
No. We only serve adult patients age 18 and over.
I'm concerned about parking. Do you have a parking lot?
Yes, we have a parking lot for patients and supporters to use. The parking lot is located behind our building and to enter clinic, use the back door. You're in the right place when you see the wall of children playing!
I'm concerned about taking the bus. Is your location along the COTA bus routes?
Yes, we have easy access to multiple bus routes. The most convenient stops to access Helping Hands Health and Wellness Center are located along routes 8 and 42. To plan a trip from your location, click here.
The weather is bad and I'm not sure I feel comfortable driving. How do I know if your clinic is still open?
In instances of inclement weather, Helping Hands Health and Wellness Center follows the closures of Columbus City Schools. If Columbus City Schools close or dismiss early due to extreme weather conditions, then Helping Hands Health and Wellness Center is also closed and our programs are canceled. We will also post any closures on our website and social media pages. Thank you for your understanding.
If any of your questions went unanswered, feel free to call us at: 614-262-5094.