top of page
HH-Patient-Hero.jpeg

For Patients

Our Services

Every Tuesday morning, by appointment

Women’s Health Program

Offering vital screenings and exams, ensuring the well-being of women in our community.

Tuesday 8am - Full Thursday 3pm - Full

Free Care 
Program

Providing primary care for adults and social services, fostering a healthier community.

Chronic Care Condition Kits and Education

Educational 
Initiatives

Tuesday 11am - 1PM 
$8 donation

TB Skin 
Testing

Community Health Safety

By appointment, 
$5 donation

Physical Exams for Work & School

Investing in Healthy Futures

Vision, Dental Care and more

Referrals to Specialized Services

Free Clinic Hours:
Tuesday 8AM–Full
Thursday 3PM–Full
TB Skin Test:
Tuesday 11AM–1PM

What to Expect

Walk In

Our Free Care program is first come, first serve, so please arrive at least 15 minutes prior to the clinic opening, as there is often a line of patients waiting to be seen. You may have to wait for some time before being seen by a doctor.  Please plan on spending 1.5 to 2.5 hours at our clinic. You must bring a photo ID and provide a list of any current medications.

  • You should bring a form of ID (driver's license or passport is best) and a list of any medications you are currently taking.

  • When participating in the Free Care Program, you should expect:

    • To be greeted outside and have your temperature taken.

    • To wait outside (either in your car or under our shaded area) until it is your turn to be seen by a caregiver.

    • To answer some basic registration questions.

    • To be seen by a nurse, who may measure your height and weight, take your temperature, and take other vitals.

    • To review any medications you are taking.

    • To receive care from a physician, either in-person or via telehealth.

    Each patient visit at our clinic is different because of the unique needs of each of our patients.  However, the steps above are the basic steps that all patients go through before leaving our clinic.  Depending on the reason for your visit, you may also:

    • have labs performed.

    • be provided a referral to a specialist.

    • be given a prescription.

    • see a counselor for additional assistance and resources.

  • Yes, we have a parking lot for patients and supporters to use.  The parking lot is located behind our building and to enter clinic, use the back door.  You're in the right place when you see the wall of children playing!

  • Yes, we have easy access to multiple bus routes.  The most convenient stops to access Helping Hands Health and Wellness Center are located along routes 8 and 42.  To plan a trip from your location, click here.

  • At this time, Helping Hands Health and Wellness Center cannot offer transportation assistance.  The clinic's staff and volunteers cannot assist with transportation.  Please have your ride (driving, taking the bus, carpooling with a friend, etc.) to and from the clinic secured in advance.

  • We host our Free Care Program on Tuesdays between 8am and 9am and Thursdays between 3pm and 4:30pm (except for holidays). We do not take any appointments.
     

    The Free Care Program is walk-in only and our upcoming dates are listed on the homepage calendar. Please arrive at least 15 minutes prior to the clinic opening, as we are first come, first serve. There is often a line of patients waiting to be seen. You must bring a photo ID.

Your Appointment

Every patient receives personalized care tailored to their unique needs. Upon arrival, you’ll be welcomed and guided through a comprehensive medical assessment. Depending on your needs, additional services such as laboratory tests, specialist referrals, prescriptions, or counseling may be offered to support your well-being. Our priority is to ensure you receive thorough and compassionate care that encompasses all aspects of your health.

  • Because we are "first come first served" and do not have scheduled appointments, you may have to wait for some time before being seen by a doctor.  Please plan on spending a 3 to 4 hours at our clinic.

  • Yes.  Our clinic utilizes the Martti interpretation system to provide interpretation services to our patients.  While the Martti interpretation system does not offer interpreters for every language, it does offer interpretation services for over 200 languages.  The Martti system is HIPAA compliant.  Therefore, our doctors can assist patients whose first language is not English.

  • No.  At this time, we do not offer immunizations.  However, The Breathing Association and Columbus Public Health are offering immunizations at this time.

  • No.  We only serve adult patients age 18 and over.

  • No.  Helping Hands Health and Wellness Center does not have a dentist at this time.  Columbus Public Health offers a Family Dental Service at this time.

Follow Up

We hope that you received the care and treatment you needed during your visit. If you have any questions about your appointment feel free to call us during our office hours. If labs were taken during your visit come back normal, no communication is needed. Any critical results will prompt a text within 12 hours. Your health is our priority, and we’re here for to serve you!

  • If your results are normal, our Director of Nursing may not reach out to you.  If you do not receive a call or a text message, then there is nothing for you to worry about.

    If our Director of Nursing is concerned about any of your lab results, she will send you a text message within 3 weeks of your visit to Helping Hands Health and Wellness Center.

  • In instances of inclement weather, Helping Hands Health and Wellness Center follows the closures of Columbus City Schools.  If Columbus City Schools close or dismiss early due to extreme weather conditions, then Helping Hands Health and Wellness Center is also closed and our programs are canceled.  We will also post any closures on our website and social media pages.  Thank you for your understanding.

Office Hours

Please note: our staff will only be able to respond to calls during the office hours of:

9:30am - 12pm

Mondays, Tuesdays, and Wednesdays

12pm - 4pm

Thursdays
 

If you contact us outside of office hours, we will respond once we return to the office. Thank you for understanding.

helping hands medical staff

Planning to Visit?

Looking for other resources in Central Ohio? Just call 2-1-1

9:30am - 12pm

Mondays, Tuesdays, and Wednesdays

12pm - 4pm


Thursdays

Office Hours

Please note: our staff will only be able to respond to calls during the office hours of:

If you contact us outside of office hours, we will respond once we return to the office. Thank you for understanding.

bottom of page